How De Graaf & Groot saves time and provides a top experience for house hunters
Mar 23, 2025
De Graaf & Groot has been an established name in Amsterdam and its surroundings for nearly sixty years. With a team of twelve colleagues, they combine a personal approach with in-depth knowledge of the local market. Their mission: working with a service-oriented mindset and an eye for detail. When the pressure on the internal staff continued to increase due to the number of viewing requests, it was time for a more efficient way of scheduling.
Before HousApp: Many phone calls, busy schedules, and manual work
“The receptionists were overloaded.” — Ewoud Bleekemolen, De Graaf & Groot
Previously, scheduling viewings was largely done manually. Clients had to call or email, and the internal staff was constantly dealing with an overwhelmed phone line. Especially after the weekend, the pressure increased significantly.
The solution: Self-scheduling, less work
“HousApp quickly brought clarity: the schedule is more streamlined, and the internal staff has more time.” — Ewoud Bleekemolen
Since switching to HousApp, home seekers can schedule their viewings online via the website — also in the evenings and on weekends. The system works intuitively, aligns with the corporate identity, and provides a user experience that viewers expect from modern services. The tool eases the workload and reduces pressure on the internal staff.
Result: Fewer phone calls, more time
“We receive positive feedback because people can make an appointment independently.” — Ewoud Bleekemolen
Thanks to HousApp, there is less manual work and less phone traffic. The scheduling has become more efficient, and customer satisfaction has increased. Viewers appreciate the freedom to choose their appointment — at their own time. The tool provides the team at De Graaf & Groot with a significant time gain.
Outlook: More professionalism, less friction
“HousApp is progressing well and fits seamlessly with our image.” — Ewoud Bleekemolen
De Graaf & Groot does not see HousApp as 'extra software', but as a natural extension of their customer experience. The ability to use the tool in their own style contributes to the professional appearance of the office. The success shows that digital tools do not have to come at the expense of personal service — on the contrary.
