How Von Poll Real Estate gained control over viewings with HousApp

Von Poll Real Estate is an international real estate organization with more than 350 offices in Europe, active in the higher segment of the housing market. In the Netherlands, the office is led by, among others, Joan Dik, partner of the Dutch branch. At Von Poll, it's all about providing professional service with personal attention — and that also includes a modern customer journey. When planning viewings increasingly required more time and manual effort, Von Poll decided to look for a solution that could make this process simpler and more efficient. They found that in HousApp.

Before HousApp: Wasted time, frustration, and full inboxes

“When entering on Monday after the weekend, there was a mailbox full of requests.” — Joan Dik, Partner Von Poll Real Estate

The internal service of Von Poll faced a familiar problem: scheduling viewings was time-consuming, error-prone, and frustrating. Much back-and-forth email traffic, phone calls, and ad-hoc coordination created unnecessary busyness and an inefficient workflow.

The solution: Working as home seekers expect

“Using HousApp is the light at the end of the tunnel. Finally, there's a tool that allows the home seeker to make an appointment themselves.” — Joan Dik

With HousApp, Von Poll found a solution that made a difference. Home seekers can schedule their viewings online at their convenience — even in the evening or on the weekend. As a result, the Von Poll team hardly needs to intervene manually anymore. The integration with their brand experience is seamless: HousApp perfectly aligns with the image and service they want to provide.

Result: Less manual work, more control, and satisfied customers

“HousApp has actually become a natural part of the client experience.” — Joan Dik

Since the implementation of HousApp, scheduling viewings is no longer a bottleneck. The team works more efficiently, with fewer manual actions and less chance of errors. Home seekers experience a smooth process with automatic confirmations and reminders. No-shows have significantly decreased, and customer satisfaction has increased.

Outlook: From handy tool to new standard

“Home seekers say: ‘Yes, how come this didn’t exist yet?’” — Joan Dik

What started as a practical tool has now evolved into an indispensable link in Von Poll's process. Customer reactions speak volumes — they expect nothing less anymore. For Von Poll, HousApp is not just an addition, but an essential part of their modern real estate practice.