How i4Housing frees up time for real customer contact with HousApp
Nov 18, 2025
i4Housing is a dedicated real estate agency in Wassenaar where personal contact is central. But as the number of responses to properties grew, one process got stuck: scheduling viewings. The phone was ringing non-stop, inboxes were overflowing, and on Monday mornings, it was mainly about catching up rather than looking ahead. Therefore, i4Housing looked for a modern way to organize viewings. They found that in HousApp, says Shannon Terlouw from i4Housing.
Before HousApp: hustle, back-and-forth, and busy Mondays
As soon as a popular property went online, the team knew what was going to happen: many phone calls, many emails, and a lot of manual work.
“With a new property, we sometimes got a little anxious,” says Shannon. “You know that there will be many requests, and everything had to be scheduled manually. That put pressure on the internal staff and caused unrest, especially on Mondays.”
Viewers had to call, wait for a response, and sometimes be called back a few times to reach a final appointment. It took time, attention, and energy – precisely the opposite of the calm and clarity that i4Housing wants to offer their clients.
The solution: viewers schedule themselves, i4Housing retains control
With HousApp, the scheduling method changed all at once. When a property goes live, home seekers can immediately schedule a viewing via HousApp at a time that suits them.
“The nice thing is that people no longer have to wait for us to have time to call back,” says Shannon. “They just pick a time themselves, even in the evenings or on weekends.”
Important for i4Housing: the use of technology does not detract from the personal character of the agency.
“HousApp is completely set up in our corporate style,” explains Shannon. “For the client, it feels as if all communication comes directly from us. That fits with how we want to work: modern, but personal.”
Result: more calm, fewer phone calls, better client contact
Since the implementation of HousApp, the dynamics in the office have noticeably changed.
“On Mondays, we come in, grab a cup of coffee, and the schedule is just full of scheduled appointments,” says Shannon. “That saves us so many phone calls. We have more time for real client contact.”
The phone rings less often just for scheduling questions; the remaining conversations are more substantive. Home seekers experience speed and clarity, sellers notice that the process is well-organized.
“For us, HousApp is both practically and marketing-wise a reinforcement,” says Shannon. “The experience for viewers is better, and we work more efficiently. That is exactly what we want.”
Outlook: HousApp as an integral part of a modern office
i4Housing wants to continue to adapt to new developments in the real estate industry. A modern way of scheduling is part of that.
“HousApp has really become a fixed link for us,” concludes Shannon. “We can only say that it is a clear added value within our office.”
What started as a solution to scheduling pressure has grown into an indispensable part of the service: viewers schedule themselves, the internal staff retains control, and i4Housing has more time for what matters most – personal guidance of their clients.
