How Yourhome Real Estate Agents make viewings smarter with HousApp
Mar 23, 2025
Yourhome Makelaars is a young, fresh, and innovative agency in Amsterdam. Under the leadership of co-owner and agent Michael Wielinga and office manager Lisa Campagne, personal service is central. The team aims to go that extra mile for their clients. However, when scheduling viewings took more and more time, it became clear that there had to be a smarter way.
Before HousApp: full inboxes and missed moments
Before Yourhome started using HousApp, scheduling viewings was cumbersome and time-consuming. On Saturdays, new properties were listed online, but interested parties could only call or email on Monday to schedule an appointment. This meant that Mondays always began with an overflowing inbox and a long list of return calls. For the internal team, this resulted in significant time loss and frustration, and for those looking for housing, it meant unnecessary waiting for clarity.
“Before we started with HousApp, Mondays were busy; we even tried to have the internal team work extra on Saturday,” says Michael Wielinga. Lisa Campagne also remembers the impact on the team: “When we arrived on Monday morning, we had such a full inbox that we first had to clear everything before we could actually start our work.”
The solution: schedule directly, 24/7
With the arrival of HousApp, this process changed completely. Those looking for housing can now choose a viewing time immediately after seeing a property on Funda or on the website itself. This can be done 24 hours a day, even on weekends, without anyone from the team needing to be available. The experience aligns better with the expectations of those looking for housing, who often want to schedule in their enthusiasm over the weekend.
Michael Wielinga emphasizes that this also makes a big difference for the office. “Previously, I had someone working on Saturday to answer the phone. That is no longer necessary, as an interested party can easily schedule a time themselves.” Lisa also sees the benefits reflected in the responses from viewers: “For someone looking for a property, HousApp works ideally. They receive a link immediately and can choose a date and time that works for them. If they cannot make it, they can easily put themselves on the waiting list.”
Result: less manual work, more satisfied viewers
Since the implementation of HousApp, Monday morning stress at Yourhome is a thing of the past. The team hardly needs to perform repetitive tasks and can focus on the quality of their service. Those looking for housing find scheduling faster and more pleasant, as they receive immediate confirmation via SMS and email. Moreover, the number of no-shows has significantly decreased thanks to the automatic reminders that HousApp sends.
According to Lisa, the gain is not only in efficiency but also in the experience. “Those looking for housing find the service very pleasant because they can immediately see when we are available.”
Looking ahead: "I see the future with HousApp very positively"
The experiences of Yourhome show that HousApp is more than just a handy tool. It has now become a natural part of their way of working and enhances the customer experience that the office stands for. “I see the future with HousApp very positively,” concludes Lisa Campagne.
